Our Courses

Service Keys

  • Understanding Operations Management for Services

    This workshop introduces the many different service operations that must be coordinated and linked together in order to deliver intangible services.

    INR 2499/-

  • Challenges in Producing and Delivering Services

    This workshop highlights the challenges in creating the right customer experiences while ensuring the right outcomes for the customer and the service provider.

    INR 2499/-

  • Building Service Idea

    This workshop highlights the organizing idea that helps to articulate a shared understanding of the nature of service provided and received.

    INR 2499/-

  • Classifying Customers for Service Optimization

    This workshop presents different types of customers and stakeholders within these groups that need to considered while optimizing service delivery.

    INR 2499/-

  • Customer Desires and Impressions

    This workshop showcases about how service quality can be operationalized to deliver experiences that match or exceed customer expectations.

    INR 2499/-

  • Planning Customer’s Journey

    This workshop presents tools and techniques to Interior Designers to design influence and improve the service experiences of the customer.

    INR 2499/-

  • Service Supply Networks

    This workshop helps Interior Designers in building strong relationships with vendors, contractual agencies & back office staff to deliver quality service output.

    INR 2499/-

  • Service Engineering

    This workshop demonstrates that excellent service output needs to be carefully designed and delivered by a whole set of interrelated processes.

    INR 2499/-

  • Service Capacity Utilization

    This workshop introduces the concept of defining service capacity & then making the most effective use of operational resources to match the actual demand.

    INR 2499/-

  • Full Program Access

    INR 18999/-