Our Courses

Service Keys

  • Understanding Operations Management for Services

    This workshop introduces the many different service operations that must be coordinated and linked together in order to deliver intangible services.

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    INR 2499/-

  • Challenges in Producing and Delivering Services

    This workshop highlights the challenges in creating the right customer experiences while ensuring the right outcomes for the customer and the service provider.

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    INR 2499/-

  • Building Service Idea

    This workshop highlights the organizing idea that helps to articulate a shared understanding of the nature of service provided and received.

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    INR 2499/-

  • Classifying Customers for Service Optimization

    This workshop presents different types of customers and stakeholders within these groups that need to considered while optimizing service delivery.

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    INR 2499/-

  • Customer Desires and Impressions

    This workshop showcases about how service quality can be operationalized to deliver experiences that match or exceed customer expectations.

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    INR 2499/-

  • Planning Customer’s Journey

    This workshop presents tools and techniques to Interior Designers to design influence and improve the service experiences of the customer.

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    INR 2499/-

  • Service Supply Networks

    This workshop helps Interior Designers in building strong relationships with vendors, contractual agencies & back office staff to deliver quality service output.

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    INR 2499/-

  • Service Engineering

    This workshop demonstrates that excellent service output needs to be carefully designed and delivered by a whole set of interrelated processes.

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    INR 2499/-

  • Service Capacity Utilization

    This workshop introduces the concept of defining service capacity & then making the most effective use of operational resources to match the actual demand.

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    INR 2499/-

  • Full Program Access

    • Service Keys
    • Full 9-Workshop Package

    INR 18999/-