Our Courses

The Service Code

It is an essential program to equip design professionals with required back end processes to execute their service delivery flawlessly in today's hyper competitive world.

  • Importance of Service Operations

    The course delves into critical function of planning, coordinating, and controlling the resources & processes required to meet customer demand in service industry.

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Challenges of Service Operations

    The course highlights the key strategic & tactical challenges faced in operations for delivering consistent interior design services to individual consumers.

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Developing Service Concept

    The course is about how to develop the interior design service concept that leads to realizing of desired experiences and outcomes for all stakeholders involved.

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Managing Customer Expectations & Perceptions

    The course is about how to manage consumer expectations and perceptions along with standardized service elements to ultimately deliver customer satisfaction

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Understanding Customer Types

    The course is about classifying customer types based on segmentation, nature & duration of relationships and optimizing the same from operations perspective.

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Designing the Customer Experience

    The course delves into the process of positively shaping every interaction a consumer has with the business during the course of delivering the services.

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Managing Vendor Networks & Relationships

    The course shows how to build & manage vendor networks & relationships to ensure coordination & collaboration that boosts service levels & minimizes costs.

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Designing the Service Process

    The course outlines careful design and delivery of a set of interrelated activities in a predefined sequence that helps to deliver the intended service concept.

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Managing Service Resources

    This course is about how to manage and utilize resources that optimize utilization of service delivery capacity during periods of expected demand for services.

    • Session 1:
    • Session 2:
    • Session 3:
    • Session Timing:
    • Modality:

    INR 4999/-

  • Full Program Access

    • The Service Code
    • Full 9-Course Package

    INR 36999/-